Privacy Policy

1. Introduction

Welcome to Bohara Skin Clinic ("we," "our," or "us"), accessible via boharaskinclinic.com. Under the direction of Dr. Deepak Bohara (MBBS MD Skin & VD), we are committed to providing premium dermatology and cosmetic procedures while maintaining the absolute highest standards of patient confidentiality and data protection.

This Privacy Policy outlines how we collect, use, process, and safeguard your personal information when you use our website, book appointments, or communicate with us through our contact widgets (including WhatsApp).

2. Information We Collect

We collect personal information to facilitate appointment bookings, answer inquiries, and improve our services.

• Appointment Booking Details: When you request an appointment through our booking form, we collect your Full Name, Phone Number, Preferred Date & Time, and the Dermatology/Cosmetic Treatment you are interested in.
• Communication Data: If you use our floating WhatsApp integration or contact us via email, we receive your phone number, message contents, and any additional files or photographs you choose to share with us to describe your skin concern.
• Technical and Usage Data: We automatically collect standard, non-identifiable web logs through our hosting server and basic analytical tags. This includes your IP address, browser type, operating system, and the pages you navigate on our website.

3. How We Use Your Information

Your data is processed only for legitimate clinical and operational purposes, including:

• Reviewing, scheduling, and confirming your medical appointments at the clinic.
• Answering clinical inquiries and providing initial cost estimates or details regarding procedures.
• Informing you of any schedule updates, emergency changes, or clinic timings.
• Analyzing visitor analytics to improve website navigation, load speeds, and user experience.

4. Sharing and Third-Party Data Handlers

We do not sell, trade, or otherwise transfer your personally identifiable information to external third parties. We only share information with trusted third-party service providers who assist us in operating our website and clinical tools:

• Google Sheets / Google Apps Script: Our booking form sends scheduling entries securely to our internal clinic dashboard for staff management.
• WhatsApp (Meta platforms): When you click the float widget, your query is forwarded to WhatsApp to initiate standard, end-to-end encrypted direct messaging.

5. Security of Your Data

We implement robust security measures to protect your digital personal data. Secure Socket Layer (SSL) encryption is active across our entire platform to transmit booking inputs safely. Access to booking details is strictly limited to authorized medical staff and coordinators under strict non-disclosure obligations.

6. India DPDP Act, 2023 Compliance

In compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, you hold specific rights as a Data Principal:

• Right to Information: The right to confirm if your personal data is being processed.
• Right to Correction & Erasure: The right to correct inaccuracies or request the complete deletion of your booking history from our website databases.
• Right to Withdraw Consent: You may withdraw your consent for us to store your digital details at any time by contacting our Grievance Officer.

To exercise any of these rights, please email us directly with the subject line "Data Principal Request - DPDP".

7. Cookies and Tracking

Our website utilizes minimal cookies to recognize your browser, remember preferred settings, and gather non-personal usage patterns (such as page visit durations). You can disable cookies through your browser settings, though doing so might affect specific interactive widgets.